Fix hacked Magento website
Your Magento website is well-secured. Unfortunately, this does not mean you are completely safe from hacking attempts. While the security of Magento websites continues to improve, the expertise of cybercriminals is also advancing. The risk of your Magento website being hacked can never be entirely ruled out. Has your Magento website been hacked? Then it’s very important to take your website offline or place it in maintenance mode immediately to prevent further damage. The next thing you want to do is to create a backup of the current website and use security tools to identify harmful files. Restoring your Magento website to a fully ‘healthy’ state requires significant effort. We are here to fix your hacked Magento website.
How to tell if your Magento website has been hacked?
Determining whether your Magento website has been hacked can be challenging. There are several signs that may indicate your website has been compromised. These include unexpected changes to your website or its performance. Issues with payments and warnings from browsers or search engines can also point to a hack. You may receive alerts from your hosting provider or notice suspicious admin activities suddenly taking place. Do you see unknown files or unusual network activity? These are also strong indicators that your Magento website has been hacked.
What are the risks of a hacked Magento website?
Magento is a widely used platform for websites and online stores, thanks to its versatile features and capabilities. This popularity also makes Magento a prime target for hackers. If your Magento website is hacked, you may face several consequences and risks. We’ll highlight some of the most important ones below.
Customer data can be stolen
Your website or webshop collects customer data, such as names, addresses, and payment information. This sensitive information can be stolen and used for various purposes, including identity fraud. Such a breach could result in legal claims against your business.
Financial information can be stolen
A hack can specifically target financial information, such as payment details. If credit card data is stolen, it can have serious financial consequences for the individual or business whose information has been compromised. This is one of the biggest risks of a Magento hack, particularly for Magento webshops that do not properly secure payment transactions.
Infection with malicious software
A hacker can infect your website with harmful scripts. These include various types of malicious software, such as JavaScript backdoors and keyloggers. Such malware can compromise your own systems and pose risks to your customers as well.
Downtime and loss of revenue
Your hosting provider may take your website offline if it has been hacked. Alternatively, the hacked Magento website may simply become unusable for customers. In either case, this results in downtime. Downtime inevitably leads to missed opportunities. Customer satisfaction takes an immediate hit, which can quickly translate into a loss of revenue.
Reputational damage
Customer trust in your website or webshop significantly declines if they discover that their data has been stolen. This not only discourages customers from returning to your website or store but also damages your overall brand reputation.
How do we restore a hacked Magento website?
Restoring a hacked Magento website as quickly as possible is very important to minimize damage. We’ve developed a step-by-step plan to recover the compromised Magento installation. This process involves using automated tools as well as performing various repairs and analyses manually. Below, we walk you through the steps we take.
Accessing the installation for analysis
We start by gaining access to the installation. This includes the Magento installation, FTP, and the web server. Gaining access allows us to perform a thorough analysis of the issue. The first priority in this phase is to ensure that unauthorized users no longer have access to your systems. It is very important to block these users as quickly as possible.
Checking user accounts
The next step is to verify all user accounts. We thoroughly inspect and analyze every user account that has access to your server and Magento dashboard. During this process, we look for accounts that are unfamiliar or suspicious. If we identify any such accounts, we immediately block and remove them.
Checking all Magento files
We scan all Magento files to identify signs of infection. This includes searching for malware, suspicious scripts, or altered files. All Magento files are thoroughly inspected manually to ensure nothing is overlooked.
Detecting malicious scripts
Our experts meticulously inspect the website for JavaScript backdoors, keyloggers, and other harmful codes. These scripts pose significant risks to the website. Any malicious scripts found are promptly removed. Since these scripts often exploit security vulnerabilities, we also address and fix these vulnerabilities immediately.
Restoration and reporting
We repair all files that were damaged during the hack and remove any infected files. Throughout this process, we ensure your website remains stable and can be used safely again. Once the restoration is complete, we provide you with a detailed report outlining all the recovery actions performed. This report includes information about the identified issues and the steps we took to resolve them. Additionally, we include recommendations for improving your website's security moving forward.
Improving the security of your Magento website
After fixing the hacked Magento installation, we recommend immediately taking steps to prevent future attacks. There are several measures you can implement to enhance your Magento website’s security. Keep software up to date. Outdated software is one of the most common causes of hacks. Ensure that both Magento itself and all extensions are always updated to the latest versions. Use strong passwords. Ensure all user accounts are protected with strong, unique passwords. Adding 2FA (Two-Factor Authentication) provides an additional layer of security. Regularly back up the entire website, including its databases, to ensure you can recover quickly in case of an incident. A WAF (Web Application Firewall) and other security measures can help protect your website from common attacks. Schedule regular security audits to quickly identify and address new vulnerabilities. Taking these precautions significantly reduces the likelihood of future security breaches.
Why choose our services?
There are several reasons to choose our service for restoring a hacked Magento website. Unlike relying solely on automated scanners - which often miss critical issues - our experts perform manual analyses and recovery actions. With years of experience in managing and securing Magento websites, we know exactly how to respond to a hack. We act quickly and provide an efficient solution to make your website safe and bring it back online as soon as possible. With us, you always know what to expect. Our transparency ensures that you can trust us to deliver reliable and effective results every time.
Has your Magento website been hacked?
Has your Magento website been hacked, or do you suspect it has been compromised? Contact us immediately and we’ll take swift action. Our experienced team of experts is ready to restore and secure your website. We’ll ensure that your website is safe and operational again as quickly as possible. Would you like to know more about how we can help you in the event of a Magento hack? Reach out to us for additional information and advice. We’re here to help.
